Terms and Policy Emergency Covid-19

Notwithstanding all the previous conditions, due to the emergency situation COVID-19, being unable to predict the progress of the events and therefore not being able to guarantee the opening of all our campsites including the related services, the Vacanze col Cuore group has adopted new provisions, trying to satisfy its customers as much as possible.

We are doing our best to obtain certified protocols, which allow our customers to enjoy their holidays again this year. Nothing matters to us more.




REFUND IN VOUCHER

Due to the emergency situation that the country is facing due to Coronavirus, and following the resolution and the decree (article 28 of Law Decree n.9 of 2 March 2020 and taken up in article 88, decree-law 17 March 2020 n.18) issued by the Italian State, we have adopted some measures with regard to the refund procedures for cancellations. For cancellations, the amount paid will not  be refunded, but a voucher of equal value will be issued to be used for a subsequent booking. Once the refund has been requested, you will receive the voucher by email to your email address.



CANCELLATION POLICIES

Notwithstanding the standard conditions applied for all our campsites, we have introduced new temporary conditions.


FOR BOOKINGS WITH ARRIVAL UNTIL 30/6/2020:
- for cancellations within 5 days of arrival: 100% of the deposit paid is refunded
- for cancellations from 5 days to 1 day before arrival day: 100% of the deposit is retained
- for cancellations on the day of arrival or no-show: payment of the entire amount of the stay is required

FOR BOOKINGS WITH ARRIVAL FROM 1/7/2020 TO 31/7/2020:
- for cancellations within 30 days of arrival: 100% of the deposit paid is refunded
- for cancellations from 29 days to 1 day before arrival day: 100% of the deposit paid is retained
- for cancellations on the day of arrival or no-show: payment of the entire amount of the stay is required

FOR BOOKINGS WITH ARRIVAL FROM 1/8/2020 UNTIL END OF SEASON:
- for cancellations within 60 days of arrival: 100% of the deposit paid is refunded
- for cancellations from 59 to 30 days before arrival: 50% of the deposit paid is refunded
- for cancellations from 29 days to 1 day before arrival day: 100% of the deposit paid is retained
- for cancellations on the day of arrival or no-show: payment of the entire amount of the stay is required



FEATURES OF THE VOUCHER

At the time of cancellation, the amount paid for the reservation will be refunded with a voucher equal to the value of the deposit paid as booking confirmation.
The voucher is valid and redeemable for a new booking in one of the Glamping Resorts of the Vacanze col Cuore Group made for the 2020 and 2021 seasons. With this voucher you will also be entitled to a 10% DISCOUNT on the next booking.
The voucher is valid for a single reservation for a higher amount and is associated with the email address of the reservation itself.




HOW TO USE THE VOUCHER

You can use your voucher by booking directly on our website www.vacanzecolcuore.com or by contacting the Booking Center. Tel: +39 0365 388019  | Mail:  info@vacanzecolcuore.com  Given the very high number of requests, the procedure for issuing the refund via voucher may not be immediate and may take several weeks. We apologize in advance.

Info request