Stay safe 2020

Vacanze col Cuore "Holiday from the heart"
It is not without a reason that we chose this name for all our Glampings and parks in Italy. Because that's what we do and who we are. We care about our guests and your safety and ours is the the most important to us! the situatioan in Italy is constantly changing and changing on a daily basis. The situatioan in Italy is constantly changing and changing on a daily basis. In order to keep you informed as much as possible we have decided to create this page where we will inform you about the protocols adopted in the resorts of the Vacanze col Cuore group.


The holiday group with the heart, both in the property and in its employees, is aware of the current difficulties worldwide, for this reason we are monitoring the situation and we are vigilant, thanks to the advice of professionals and experts, regarding all the guidelines, laws and protocols established by national and non-national authorities. In order to give you the opportunity to enjoy a holiday in complete safety, we are adopting all the protocols established by the sector association and the Italian state in order to guarantee safe environments.


May I book my holiday now in the resorts of the Vacanze col Cuore group?


Yes you can! Travel is allowed again from the 15th June. This is a well-advised decision by the governments. As of that date, the borders between Italy, Switzerland, Austria and France will again be freely accessible.our booking center is always at your disposal. We have also created cancellation policies that can make your choice easier and we remain available for a possible change in the dates of your stay or resort where you would like to spend your holidays.

 

Safety rules on our Glampings and Parks

• The swimming pools and lagoons are open and offers space for enough swimming fun. However, there is a maximum number of people who may be in the pool. (different per pool and individually indicated per pool at the entrance). Sunbeds are further apart and will be disinfected regularly.

• Social distancing of 1 meter applies in Italy. This obviously does not apply to people from the same family.

• Check-in and Check-out will also be possible online.

• Face masks are partly mandatory, especially in closed areas where it is not possible to guarantee distances of 1 meter, such as shops, supermarkets, etc. (does not apply to children up to 6 years old).

• The tables are further apart at the restaurant, but despite these distances, we keep sufficient capacity and our catering team will serve you neatly at the table. If you enter the restaurant, a face mask is mandatory, but once at the table inside it is no longer necessary. Of course you can also pick up your meals. Menus can be viewed online via a QR code.

• In the shops on the parks, a maximum number of people is allowed to be inside at the same time. 

• We would like to emphasize that in the coming season our individual, spacious open-air Glamping accommodations will offer extra benefits with regard to your comfort and safety. All our Glampings and parks have a lot of space in and around the accommodations, which is great for your privacy. 

• Sanitary buildings are open as normal. In addition to the usual cleaning, extra cleaning will be done several times in between. The prescribed cleaning products will be used for cleaning.

• Where necessary, our facilities and various rooms have dispensers with hand gel to disinfect your hands regularly.

• All accommodations are cleaned for the season with great care and according to the applicable protocols, these procedures will also be applied during the season when the accommodations are changed.

• As part of our total concept, all our restaurants also offer spacious outdoor terraces for enjoying a snack or a drink.

 

Safety rules OUTSIDE the Glampings and Parks

• Restaurants, terraces and tourist attractions are open. Just as in most countries, they will take their precautions. Sitting in a restaurant or outside on the terrace, mouth masks are not necessary, only when entering and leaving the restaurant.

• If you go to the lake or beach, the social distancing from 1 meter away applies. Beds and towels are further apart, which has the advantage that the guests have more space.

• Wearing a mouth mask is only partly mandatory. For example in public transport, shops located inside such as supermarkets, shopping centers and other public indoor areas. You do not have to wear a face mask on the street.  This rule is adjusted weekly and is getting more flexible, we expect that this will no longer be necessary everywhere within a few weeks.

• Like in other countries, all companies take their own measures, which is no different in Italy. If everyone adheres to these rules, you can enjoy your holiday without any worries.

 


What are the new cancellation policies?

 

Cancellations made for stays with arrival until 30/06/2020 :
• for cancellations within 5 days of arrival: 100% of the deposit / deposit paid is refunded (by means of a voucher)
• for cancellations from 4 days to 1 day before arrival: 100% of the deposit / deposit paid is retained
• for cancellations on the day of arrival or no-show / no show: payment of the full amount of the stay is required


Cancellations made for stays with arrival from 01/07/2020 until 31/07/2020 :
• for cancellations within 14 days of arrival: 100% of the deposit / deposit paid is refunded (by means of a voucher)
• for cancellations from 13 days to 1 day before arrival: 100% of the deposit / deposit paid is retained
• for cancellations on the day of arrival or no-show / no show: payment of the full amount of the stay is required


Cancellations made for stays from 01/08/20 until 31/08/2020:
• for cancellations within 40 days of arrival: 100% of the deposit / deposit paid (by means of a voucher) is refunded
• for cancellations from 39 to 20 days before arrival: 50% of the deposit / deposit paid is refunded (by means of a voucher)
• for cancellations from 19 days to 1 day before arrival: 100% of the deposit / deposit paid is retained
• for cancellations on the day of arrival or no-show / no show: payment of the full amount of the stay is required


Cancellations made for stays from september the cancellation policies are the usual ones:
• for cancellations within 60 days of arrival: 100% of the deposit / deposit paid (by means of a voucher) is refunded
• for cancellations from 59 to 30 days before arrival: 50% of the deposit / deposit paid is refunded (by means of a voucher)
• for cancellations from 29 days to 1 day before arrival: 100% of the deposit / deposit paid is retained
• for cancellations on the day of arrival or no-show / no show: payment of the full amount of the stay is required


Can I change the date of my stay?


Yes, our booking center is always available, as it has been in the past, to vary the arrival date of your holiday; obviously this is subject to availability and could change in prices.



What would you recommend if I had already booked a holiday at one of the Vacanze col Cuore Resorts?


At present, the situation is constantly changing, so we advise you to keep your reservation and wait for any developments. Our new cancellation policies have been created specifically to ensure greater elasticity. Yes, our booking center is always available, as it has been in the past, to vary the arrival date of your holiday; obviously this is subject to availability and could change in prices.
 


How does the refund via voucher work?


With the conversion into law of the DL 'Cura Italia' (law 24.4.2020 n.27 published on 29.4.2020), the matter is now governed by art.88 bis, text coordinated by law decree 17 March 2020 n. 18. This law establishes that the sums paid by customers for services to be enjoyed from 11 March until 30 September can be returned through the issue of vouchers, if it is impossible to implement them due to the current emergency (impossibility of the customer to exit from your country / region; inability of the operator to open the accommodation).
The provision also applies to the case of "incoming", that is, it is also possible to issue vouchers for the return to contractors who come from abroad.
By virtue of paragraphs 12 and 13 of the legislation above mentioned, the consumer cannot therefore oppose the issuance of the voucher and even, in the case of a foreign customer, not invoke the violation of his consumer rights based on the rules of his country, as the State measures have been explicitly defined as "necessary enforcement rule".



How long does my voucher last and what other benefits does the voucher issued by Vacanze col cuore guarantee me?


The voucher issued by the Vacanze col Cuore group, or by the resorts connected to it, is valid for the 2020 and 2021 seasons at all destinations in the group. This choice differentiates us from what is established by the law which would provide only 12 months. In addition, we also guarantee a 10% discount, linked to the use of the voucher, for the subsequent booking.



What are the voucher rules?


The voucher is NOT transferable, cannot be divided, cannot be refunded or converted into cash. In the event of a future booking with a value lower than the voucher, no refund will be made.
The validity of the voucher, as already mentioned in the previous point, is for the seasons 2020 and 2021.
The discount applied through the voucher will be subtracted subsequently to any additional discount on the site.
The voucher is valid only by booking directly at our sites or our booking center.

Our booking center, in order to benefit as much as possible every single situation and guest, will evaluate every single situation and even the request in specific case of transferring the voucher to relatives against a specific procedure and approval of the same.


Information last modified on 10-06-2020. This page will be updated the much as possible in order to inform you about the new mesures and procedures which have been taken. For any further information you can write to info@vacanzecolcuore.com or call our booking center.

 

Nb. Despite all our efforts and accuracy, measures can be adjusted. As soon as more is known about this, we will update our information immediately. It goes without saying that no rights can be derived from this situation.

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